FAQS

Firenze Luxe is a curated online platform dedicated to showcasing the best of Italian leather craftsmanship.We offer two distinct categories of handbags:
– Branded bags from established Italian labels, featured in our Premium segment
– Unbranded designs sourced directly from artisan factories across Italy
Each piece is hand-selected for its authenticity, quality ,and timeless style—bringing the essence of Italian elegance to your everyday wardrobe.

Firenze Luxe offers two types of products: branded bags from established Italian local brands, featured in our Premium segment, and unbranded bags sourced directly from Italian factories. The unbranded bags carry no external logos—only a discreet “Made in Italy” stamp inside the bag.

All our handbags are sourced directly from renowned factories and artisan workshops across Italy. We collaborate closely with skilled makers from different regions to curate a refined selection of genuine leather bags that reflect timeless style and true Italian craftsmanship.

We primarily source bags made from genuine cow leather ,known for its durability, natural texture, and elegant finish.

Yes, we do restock our most popular bags.

We currently ship within the UAE and GCC countries. For international requests outside this region ,please contact our support team at info@firenzeluxe.com.

Orders within the UAE are delivered within1 –2 business days. Deliveries to GCC countries typically take3–7 business days. Once your order is dispatched, you will receive a tracking link via email.

We accept returns within 14days of delivery for items that are unused and in their original condition. To initiat a return,please email info@firenzeluxe.com with your order number.

You can contact us anytime at info@firenzeluxe.comor through the contact form on our website. Our customer support team responds within 24hours.